Boston
A Senior Technical Support Engineer is responsible for providing both complex
front line support to clients of this vendor of software management products and also for providing escalation support
for other support engineers. In addition the successful candidate will work directly with professional services consultants
troubleshoot technical software problems and coordinating with product development engineers to provide 3rd level support.
Requirements
·
4 Plus years of direct enterprise
customer support
·
Outstanding problem solving skills
·
Proficient with Microsoft Sever
Technologies including: Active Directory, Group Policy, DFS, User Profiles and system administration
·
Networking Technology including
TCP/IP, FTP, DHCP, DNS
·
Web technology including IIS, XML,
HTML
·
SQL server 2000.
The following skills would be a plus:
·
Experience with Software Installation
- like ManageSoft, Windows Installer, InstallShield, AdminStudio and Wise
·
Scripting technologies such as VB
script or Perl
·
Programming languages such as Visual
Basic or C++
·
Experience with Imaging technology
such as Symantec Ghost, Sysprep or PowerQuest
·
Microsoft certification in any of
the relevant technologies including Windows 2000/2003, SQL server, or SMS
·
Experience in enterprise IT related
to OS migration or Software deployment using software such as ManageSoft, Marimba or Novadigm
·
Knowledge of Business intelligence
technologies
·
UNIX and/or Linux experience.
